Updates & Release Notes

This page tracks new features, improvements, and fixes as AwareCX evolves. Bookmark this page to stay informed about platform changes that may affect your workflows or integrations.

Platform Launch — February 2026

AwareCX launched with the following core capabilities:

Surveys & Assessments

• NPS (0–10) and CSAT (1–5) survey creation with customizable follow-up questions

• Multi-question assessments with weighted scoring and section grouping

• Email and SMS delivery with branded templates

• Automated reminders for non-respondents

• Scheduled sends with future date/time selection

Contacts & Accounts

• CSV and XLSX import wizard with auto-mapped and custom fields

• Account-level hierarchy for grouping contacts

• 30-day cooldown suppression to prevent survey fatigue

• External ID support for CRM synchronization

Analytics & Reporting

• Real-time dashboard with Portfolio Health Score, response volume, and movement tracking

• Trend charts, account rankings, and detractor alerts

• AI-generated executive summaries with sentiment themes and recommendations

• XLSX and PDF export for offline reporting

Integrations

• Ingest API for triggering surveys programmatically

• Webhook-based delivery tracking (Delivered, Bounced, Complained)

• API key management with SHA-256 hashing and instant revocation

Platform & Security

• Row Level Security for full tenant data isolation

• Role-based access control (Admin / Member)

• Single-use survey tokens to prevent response tampering

• Configurable alerts with immediate or digest delivery