Resources & Support

Getting Started

New to AwareCx?

Start here. Learn the basics of setting up your account, importing contacts, and sending your first survey.

Product Documentation

Detailed documentation for every major feature in AwareCX including surveys, contacts, analytics, and automation.

Analytics & Reporting

Understand how to interpret AwareCX analytics including NPS, CSAT, trends, and AI summaries.

Survey Best Practices

Practical guidance for designing surveys that generate meaningful responses and reliable customer insights.

Integrations & Data

Learn how AwareCX works with your existing systems and how to manage customer data securely.

Deliverability & Messaging

Guidelines for sending surveys via email and SMS while maintaining strong deliverability and compliance.

Security & Compliance

Learn how AwareCX protects customer data and supports privacy requirements.

Troubleshooting & Support

Solutions to common issues and guidance on how to get help from the AwareCX support team.

Updates & Release Notes

Stay informed about new features, improvements, and product updates released to the platform.

Cx Insights

Articles and practical insights on improving customer experience using feedback data.

Contact Support

Reach out AwareCX for help with setup, troubleshooting, or platform questions.